FAQ

We specialize in contemporary fashion that blends bold statements with effortless wearability. Our collections feature minimalist jewelry, elevated activewear, chic pants, statement jumpsuits, and versatile wardrobe essentials designed for the urban lifestyle.

Our studio is based at 99 Burning Memory Lane, Philadelphia, US 19108. All orders are hand-prepared with care from this location.

Our curated collections include:

• Activewear for fashion-forward fitness
• Designer bags for everyday elegance
• Minimalist jewelry to elevate any look
• Statement jumpsuits for effortless style
• Chic pants for versatile dressing
• Contemporary shoes to complete your outfits

Each product page includes detailed size charts. For jumpsuits and pants, we recommend measuring your waist, hips, and inseam for the best fit. If you’re between sizes or need personalized advice, our style concierge at [email protected] can help.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Yes, you’ll receive an immediate email confirmation with all your order details as soon as your purchase is complete.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact [email protected] immediately—we’ll do our best to accommodate your request if your order hasn’t entered processing.

We offer two seamless delivery options:

1. Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after 1-2 day processing
2. Free Shipping: For orders $50+ via EMS, delivered in 15-25 business days after 1-2 day processing

Both options include tracking.

Yes! We proudly ship worldwide, excluding select remote areas in Asia and other regions. If you’re located in a remote area, please contact us at [email protected] to confirm delivery availability before ordering.

You’ll receive a shipping notification email with tracking information once your order leaves our studio. Use this to follow your fashion from Philadelphia to your closet.

While we carefully prepare orders within 1-2 business days, delivery times are estimates and may vary by destination. If your package exceeds the expected delivery window, please contact [email protected] with your order number for assistance.

We want you to love every piece. If something doesn’t meet your expectations:

• 15-day return window from delivery date
• Easy return process (details included with your shipment)
• Refund to original payment method
• Items must be unworn, with tags attached, and in original packaging

Please email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and any necessary documentation. Returns must be initiated within 15 days of delivery.

Once we receive and process your return (typically within 5 business days), we’ll issue your refund to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Our style concierge team is available at [email protected] for any questions about:

• Product recommendations
• Order status
• Delivery to your city
• Return assistance
• Any other inquiries

We typically respond within 24 hours during business days.

Currently, we operate exclusively online through jumpsuitfashion.com, allowing us to focus on crafting exceptional pieces and providing personalized service to fashion lovers worldwide.